PUNAL is the Integrated common call-centre / online grievance redressal portal for water supply and drainage-related complaints across Tamil Nadu. It allows citizens to submit grievances about water supply, and drainage issues, and track them until resolution.

You can submit complaints related to water supply, drainage, sanitation, sewerage, pipeline issues, drinking water shortages, maintenance issues, or any service related to water and sanitation under the relevant local body (Corporation, Municipality, Town-Panchayat, Village-Panchayat, etc.).

You can register a grievance through:
* Web portal (by logging in and filling the grievance form) Web Portal link
* Mobile App (Mobile App Link)
* IVR – by calling 1916.
* Send your complaint directly through WhatsApp Bot. 9499991916 .

Steps:
* Login using your mobile number (OTP will be sent)
* Click on “New Grievance” and fill in the details of your issue (description, location, etc.)
* Submit — on submission, you get an acknowledgement along with a unique Grievance ID.
* You can track status anytime on the portal using the Grievance ID.

After submission, you receive an acknowledgement message (SMS or via portal) containing a unique Grievance ID — use this ID to track progress.

Use the “Track Grievance” option on the portal. Enter your mobile number and OTP and select the Grievance ID to view current status and updates.

While submitting via portal or app, you should be able to provide a detailed description including photos / videos.

If you change your mobile number, you may not receive status SMS or OTP. But you can still track using the Grievance ID on IVR. If there’s a problem logging in, you may call 1916 for assistance.

PUNAL works 24/7 to receive complaints.

Address: No-31, Kamarajar Salai, Chepauk, Chennai – 600005. Contact email: punal@tn.gov.in.